What Is The Difference Between A Provider Of Enterprise Content Management And A Software Vendor?
Content services, sometimes referred to as ecommerce content services, offer dynamic business solutions by combining traditional copywriting functions with on-demand content management systems and delivery mechanisms. Content services are an effective set of micro-services and services, embodied as either an integrated set of applications or as independent applications that share common interfaces and common repositories and which serve a number of stakeholders and multiple use cases within an organization. In ecommerce terms, content services allow users to easily publish and manage content from remote locations. It also enables content providers to increase productivity, cut costs and improve customer experience.
Ecommerce content services typically support data capture, collaboration, workflow automation, and content moderation. Data capture and collaboration refer to the tasks such as tasking and task distribution that takes place when multiple users access the same application or service. Workflow automation simplifies workflow requirements, reducing the risk of human error and increasing efficiency. Information management helps organizations to consolidate, analyze, and interpret large volumes of data.
Some content services include features for collaboration, such as shared documents, chat rooms, document management, video conferencing, whiteboarding, and collaboration via social networks. These features are usually provided as on-premise solutions, while it can also be easily integrated into an enterprise platform like SharePoint, Cloud computing, and other web applications. The most common content management application used as an on-premise service is Microsoft Office. The advantages of on-premise document management systems are ease of deployment and access, cost, greater control, and better performance than on-demand document management systems. The disadvantages are longer periods of downtime for employees, higher costs, lack of flexibility and customization, and lack of access to third party software.
On the other hand, content services platforms run on a hosted server and provide users greater control and flexibility than content management systems. The hosted content services platforms are flexible and allow users to make use of custom software applications. Platforms also allow users to manage and maintain multiple content repositories. Managed repository software like Confide allow companies to integrate customer information across multiple repositories and business processes. The platform allows users to store, manage, and search customer information and then provides a simple mechanism for collaboration, reporting, and even sales.
The benefits of content services have made it a very popular method of managing content across multiple stakeholders and business processes. The concept was first described in 1996 by Mike Albers at the Association for Electronic Data Management conference. Since then, various content services platforms have evolved, ranging from proprietary to open source solutions for managing content. The advantage of a content management system is that it can scale up to large workloads easily and can handle complex workflows. The disadvantage is that content services can also lead to higher costs.
A better alternative for companies looking to improve their business performance is to use a better offering from a provider like Ketera. This provider offers enterprise content management systems, including its cloud service technology, and document management services that are scalable, flexible, and easy to use. It provides complete solutions for all the basic needs of an enterprise content management system, and more. It has been specifically designed to provide organizations with complete solutions for content publishing, collaboration, workflow management, and document administration and management. Ketera’s cloud services use OpenStack and CloudStack, and it delivers these services through a self-service portal.